Privacy Policy – PHJoy Link Online Gaming Philippines

Welcome to the PHJoy Link Privacy Policy. PHJoy Link ("we", "us", "our") is the operator of the online gaming platform available at phjoylink.net (the "Platform"). We provide sports betting, casino games, slots, sabong, poker, baccarat, and related gaming services to registered members in the Philippines.

We understand that handing over personal information — your name, mobile number, payment details — requires trust. We take that seriously. This Privacy Policy explains in plain language what personal data PHJoy Link collects, why we collect it, how we store and protect it, who we share it with, and what rights you have over it as a Filipino data subject.

This policy applies to all personal data collected through the PHJoy Link website, mobile browser experience, customer support channels, and any related marketing communications. It should be read alongside our Terms and Conditions, which govern your use of the Platform as a whole.

PHJoy Link operates in compliance with the Republic Act 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations as enforced by the National Privacy Commission ("NPC"). If you have any questions about this policy or about how your data is handled, please contact us using the details at the end of this document.

PHJoy Link collects personal data in several ways: directly from you when you register or use the Platform, automatically through your use of the Platform, and from third parties such as payment providers and identity verification services. Here is a breakdown of the categories of data we collect:

PHJoy Link does not collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health data unless this is specifically required by law and explicitly consented to by the member.

We do not knowingly collect personal data from individuals under 18 years of age. If you believe a minor has submitted data to PHJoy Link, please contact us immediately at support@phjoylink.net.

PHJoy Link uses your personal data for the following specific purposes. We only process data in ways that are necessary and proportionate to the purposes described below:

• Account creation and management: To register your PHJoy Link account, verify your identity, and maintain your account in good standing throughout your membership.
• Processing transactions: To process your deposits and withdrawals via GCash, Maya, BDO, BPI, UnionBank, and other Philippine payment channels. Financial data is processed securely and is shared with payment providers only to the extent required to complete transactions.
• Identity verification (KYC): To comply with Philippine anti-money laundering regulations and to verify that you meet the minimum age requirement (18+) to use PHJoy Link.
• Customer support: To respond to your queries, complaints, and requests through our live chat and email support channels.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent activity, account breaches, and violations of our Terms and Conditions.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour and to apply responsible gaming tools such as deposit limits and self-exclusion at your request.
• Marketing communications: To send you relevant promotions, bonus offers, and PHJoy Link platform news — but only where you have opted in to receive these communications. You can opt out at any time from your account settings or by contacting support.
• Legal and regulatory compliance: To fulfil PHJoy Link's obligations under Philippine law, including reporting requirements under anti-money laundering legislation and cooperation with requests from legitimate regulatory authorities.
• Platform improvement: To analyse usage patterns and technical data in aggregate (anonymised) form to improve the PHJoy Link platform, fix bugs, and optimise the player experience.

Under the Philippines' Data Privacy Act of 2012, PHJoy Link must have a lawful basis for processing your personal data. Depending on the purpose of processing, the legal basis we rely on includes:

• Contractual necessity: Processing your identity data, contact data, and financial data is necessary for PHJoy Link to fulfil the Terms and Conditions contract with you — including running your account, processing transactions, and delivering gaming services.
• Legal obligation: Processing required for KYC identity verification, anti-money laundering compliance, and responses to lawful requests from Philippine regulatory authorities.
• Legitimate interests: Processing technical data and usage data for Platform security, fraud prevention, and aggregate analytics — where PHJoy Link's legitimate interest in operating a safe and compliant platform is not outweighed by your privacy rights.
• Consent: Processing your data for marketing communications and promotional purposes. You may withdraw your consent to marketing at any time by updating your preferences in your PHJoy Link account or by contacting support.

PHJoy Link does not sell your personal data to any third party. We share your data only in the following circumstances and only to the minimum extent necessary:

• Payment processors: GCash, Maya, GrabPay, BDO, BPI, UnionBank, and other Philippine payment partners receive the financial data required to complete your deposit or withdrawal transactions. These providers operate under their own data protection obligations.
• Identity verification providers: Third-party KYC service providers receive identity documents and verification data for age and identity checks. These providers are contractually bound to handle your data securely and only for verification purposes.
• Game providers: In order to deliver games by providers such as Pragmatic Play, PG Soft, Jili Games, and others, certain technical data (session IDs, game results) is shared with those providers for game delivery and RNG auditing purposes.
• Regulatory and law enforcement authorities: PHJoy Link will disclose personal data to the appropriate Philippine government authority — including the National Privacy Commission, PAGCOR, AMLC, and law enforcement agencies — when required by law or in response to a valid legal process.
• Business operations support: Trusted third-party service providers who assist PHJoy Link with IT infrastructure, customer support platforms, and analytics are bound by data processing agreements that restrict how they may use your data.

All third parties who process personal data on PHJoy Link's behalf are required to implement appropriate technical and organisational security measures and to process data only in accordance with PHJoy Link's instructions and applicable Philippine data protection law.

PHJoy Link uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored in your browser when you visit phjoylink.net. Here is how we use them:

• Essential cookies: Required for the Platform to function — including keeping you logged in, maintaining your session during a game, and processing security checks. These cannot be disabled without breaking core functionality.
• Performance cookies: Collect anonymised data about how Filipino members use the Platform — which pages are visited most, where sessions drop off, and how fast pages load. This data helps PHJoy Link improve the experience for all members.
• Functional cookies: Remember your preferences such as language settings, preferred game categories, and responsible gaming settings, so you don't have to set them each time you log in.
• Marketing cookies: Used only where you have consented to receive promotional communications. They allow PHJoy Link to show you relevant offers based on your game preferences and activity on the Platform.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use PHJoy Link. For non-essential cookies, your preferences can also be managed through the cookie settings available on the Platform.

PHJoy Link retains your personal data only for as long as necessary to fulfil the purposes described in this policy, to maintain your active account, or to comply with applicable Philippine legal and regulatory obligations.

• Active account data: Retained for the duration of your active PHJoy Link membership plus a minimum of 5 years after account closure, as required by anti-money laundering and gaming regulation obligations.
• Transaction records: Financial transaction records are retained for a minimum of 5 years following the transaction date, in line with AMLC (Anti-Money Laundering Council) record-keeping requirements.
• KYC documents: Identity verification documents are retained for the same 5-year period following account closure.
• Customer support records: Support chat logs and email correspondence are retained for 3 years from the date of the interaction.
• Marketing data: Retained only while you remain opted in to marketing communications. Removed from active marketing lists immediately upon opt-out, though suppression records may be retained to honour your opt-out preference.
• Technical and usage data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be used to identify individuals.

When data is no longer required for its stated purpose and no legal retention obligation applies, PHJoy Link will securely delete or anonymise it.

PHJoy Link implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security approach includes:

• 256-bit SSL/TLS encryption for all data in transit between your device and PHJoy Link servers.
• Password hashing using industry-standard algorithms. PHJoy Link never stores your password in plain text and our staff cannot access your password.
• Two-factor authentication (OTP) for login and sensitive account actions, using your registered Philippine mobile number.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. PHJoy Link staff do not have blanket access to member personal data.
• Server-side security: PHJoy Link's servers are hosted in secure data centres with physical access controls, firewall protection, and regular security patching.
• Regular security audits: PHJoy Link conducts periodic internal and third-party security reviews of its systems and data handling practices.

Despite these measures, no internet platform can guarantee 100% security. If PHJoy Link becomes aware of a data breach that affects your personal data in a way that poses a serious risk, we will notify you and the National Privacy Commission in accordance with the timelines required under the Data Privacy Act of 2012.

As a registered PHJoy Link member and a data subject under the Philippines' Data Privacy Act of 2012, you have the following rights with respect to your personal data:

To exercise any of these rights, please contact PHJoy Link at support@phjoylink.net with your full name, registered mobile number, and a description of your request. PHJoy Link will respond within 15 business days. In complex cases, we may request additional information to verify your identity before actioning the request.

If you are not satisfied with PHJoy Link's response to a data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).

PHJoy Link is strictly an 18+ platform. We do not knowingly collect, process, or retain personal data from individuals under 18 years of age. Our registration process includes age verification steps designed to prevent underage registration.

If PHJoy Link discovers that personal data has been collected from a person under 18, we will immediately:

• Suspend the account in question.
• Delete the personal data collected from that individual, subject to any legal obligations that may require retention for a limited period.
• Notify the individual's parent or guardian where contact details are available.

If you are a parent or guardian and you believe your child has registered on PHJoy Link, please contact us immediately at support@phjoylink.net. We treat these reports as a priority and will investigate and action them promptly.

PHJoy Link may update this Privacy Policy from time to time in response to changes in Philippine data protection law, changes in our business operations, or improvements in our data handling practices. The most current version of this policy will always be available at phjoylink.net/privacy-policy.

When we make material changes to this policy — changes that affect how your data is used or your rights as a data subject — PHJoy Link will notify you by:

• Sending a notification to your registered email address at least 14 days before the change takes effect.
• Displaying a prominent notice within your PHJoy Link account on your next login.
• Updating the "Last Updated" date shown at the top of this page.

Your continued use of PHJoy Link after the effective date of any update to this Privacy Policy constitutes your acknowledgement of the revised policy. If you do not accept the revised policy, please close your account and withdraw any remaining balance before the effective date.

If you have any questions about this Privacy Policy, how PHJoy Link handles your personal data, or if you wish to exercise any of your data rights, please get in touch. Our team is here to help every Filipino member understand and exercise their privacy rights.

For complaints about PHJoy Link's data handling practices that we are unable to resolve to your satisfaction, you may contact the National Privacy Commission of the Philippines. For concerns about responsible gaming, please visit our Responsible Gaming page.